Shipping & Delivery
Order Processing
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Orders are processed within 1–3 business days after payment is confirmed.
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You will receive a confirmation email once your order has been shipped.
UK Delivery
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Standard delivery: 3–5 business days.
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Express delivery: 1–2 business days (where available).
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Tracking information will be provided by email.
International Delivery
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Standard delivery: 7–14 business days depending on the destination.
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Customs duties/taxes (if applicable) are the responsibility of the customer.
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International tracking is included with all orders.
Shipping Costs
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Calculated at checkout based on order size and location.
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Free UK shipping on orders over £[insert amount].
Return & Exchange Policy
Returns
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Items may be returned within 30 days of receiving your order.
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To qualify for a return, items must be:
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Unworn, unused, and in original packaging.
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Accompanied by proof of purchase.
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Refunds will be issued to the original payment method within 5–10 business days after we receive and inspect the return.
Exchanges
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We offer exchanges for:
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Incorrect size
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Defective or damaged items
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Wrong product received
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If the requested item is unavailable, we will issue a refund instead.
Non-Returnable Items
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Gift cards
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Sale/clearance items
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Personalised or custom-made products
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Hygiene-sensitive items (e.g., underwear, swimwear)
Return Shipping
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Customers are responsible for return shipping costs unless the product is faulty or incorrect.
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We recommend using a trackable service.
📩 Contact Us
For all shipping, delivery, return, or exchange questions, please email wovenbyqueens@gmail.com